It’s really tough for people who still don’t know how to choose a trusted online casino Singapore, especially since there aren’t always clear signs or warnings that a platform is risky to play on. Some sites have tons of complaints and issues, but you won’t notice them right away. If you don’t know the signs of a legitimate online casino, you’ll easily become a target for scammers. The good news is, identifying well-known and reputable platforms is much easier once you go through this full guide we prepared for you—so you don’t end up becoming part of the record-high 51,501 cases reported in 2024 here in Singapore.
In this article, we’ll walk you through 6 important questions—and answer them—so you can protect yourself from bad actors online and find platforms that are truly honest and trustworthy.
Are Their Licenses Legit?
This should be the very first question that comes to your mind—do they actually have a license? This is the foundation of everything from top to bottom. Because if they don’t have one or their license doesn’t really exist, that’s already a big red flag. Take action on this part. Don’t just rely on the “licensed” label you see on their homepage—verify it yourself. Some sites simply display the logo of a regulatory agency even if they don’t actually have one.
To check properly, start by visiting the About Us section; you’ll usually find their license number there. If it’s not listed, go directly to the regulatory agency’s website and see if the casino’s name appears on their official list of approved operators. So, why does having a license matter? First, if something goes wrong—let’s say you don’t receive your winnings—you have a regulatory agency you can turn to. They’re the ones who issued the license, so they can step in to help. At the end of the day, a valid license shows that the casino is being monitored and is committed to providing safe and reliable services. This is especially important when choosing the top online casino Singapore players can trust.
Can You Really Rely on the Staff There When You Need Help?
It’s a huge sign that the Singapore casino online platform you signed up for is legit when they work with providers that are reputable, licensed, certified, and regularly audited by trusted agencies.
For example, Evolution for live casino games and Pragmatic Play for slots. Platforms like Solarbet and GoPlay711 both partner with these providers. Aside from offering high-quality games, they also have affordable minimum bets, award-winning titles, high RTPs, and tons of built-in features. Pragmatic Play’s popular games like Big Bass Bonanza, Sugar Rush, Gates of Olympus, and Dog House all have RTPs of 96% or higher, plus bonus features that can seriously boost your payout. For Evolution Gaming, take Lightning Roulette—it comes with multipliers ranging from 50x to 500x, giving you a massive winning potential.
So you don’t have to worry. Their games go through strict procedures and are audited by third-party agencies like iTech Labs and eCOGRA.
Can You Get Your Money Right Away After You Win?
This third question is one of the clearest signs of whether an online casino Singapore platform is truly legitimate. There are many cases where withdrawal times are slow—sometimes you have to wait several days just for your money to arrive. Usually, delays that long can be a red flag that the casino might be shady. However, slow withdrawals can also be normal at times, depending on the payment method you choose. For example, if you go with traditional banking, you really may need to wait several days. But with some e-wallets or crypto options, you can get your winnings instantly.
Still, fast withdrawal times often show that the casino has no hesitation or issue giving you the money you rightfully earned.
Can You Really Rely on the Staff There When You Need Help?
The staff represents the casino. The way they treat you, how they handle your concerns, and how efficient they are in their service all reflect the reputation of the Singapore online casino itself. Because if they can’t do those three things, it already shows that their services aren’t reliable. For example, let’s say you reach out and ask why your winnings haven’t been released even after three days. If they don’t reply within 24 hours (depending on the channel you used), that’s a red flag. You might end up losing your patience before they even get back to you. That’s unprofessional— and it’s one of the biggest signs that the casino may not be legitimate. In fact, this is often the first issue players complain about.
Do I Also Need to Judge a Website Based on How It Looks?
This question is a bit tricky, but it’s definitely worth considering. Sometimes, you really do need to be a bit judgmental. There are scam sites that actually invest in making their website look clean and professional to improve their UX—it's part of their deceptive strategy to hook users. But on the other hand, there are also websites with poor UX that are still trusted and legitimate because they clearly show real credentials. That’s why the saying “don’t judge a book by its cover” still applies.
So, when should you be judgmental? You should be skeptical when the site looks messy, disorganized, and very laggy, and most importantly—just like in the first question—when it has no valid license. In cases like that, it’s totally okay to judge the site. Who knows? You might save yourself from trouble.
Are the Bonuses They Offer Reasonable?
Sometimes bonuses can be really tempting because they look flashy and promise big rewards. But the catch is the pressure on your end — you usually have a deadline to meet the wagering requirements. Some even go as high as 30x, which is basically impossible to reach.
This is a common tactic used by shady platforms. They’ll advertise huge bonuses, like up to $6,888, but attach ridiculous wagering requirements, like 30x within one month. It’s extremely hard to achieve, especially when you’d need to bet a large amount every day. For scammers, this works in their favor because players eventually give up. They’ve already taken your deposit, and they won’t give you the supposed “prize.” And honestly, even if you manage to meet the requirements, they still might not release it.
That’s why it’s a good thing that Solarbet only requires an 8x turnover for its bonuses — same with GoPlay711 (8x) and SanadoClub (5x).
What Are Your Next Steps Now?
Since you’ve made it through this entire guide, what are your next moves? I hope this doesn’t end up as something you just read once and forget. Use it to help you make smarter choices moving forward. Scam cases in 2024 were really alarming—it’s stressful to get scammed, and whether you’ve experienced it already or not, it’s always better to avoid going through that again.
Since you’re already here on CasinoRankingSG, we feature the top online casinos in Singapore. Don’t worry—each one goes through a strict, detailed review from top to bottom. They’re also licensed and have the proper credentials, so no need to overthink.
